Boldmere Guitar and Music Academy are fully committed to protecting the privacy and rights of our students and customers. We operate our business in accordance with the GDPR (General Data Protection Regulation 2018) and are governed by the laws of England and Wales. We always, therefore, collect, use and process your data in accordance with these laws.
Personal Information
Personal data refers to any information that would enable you to be identified as an individual.
We do need to collect and store some personal information from our students, so that we can contact you to arrange lessons, take payments for services like repairs and let you know about exam results. We don’t collect any sensitive information.
What information do we collect?
The information that we collect includes:
- Your full name
- Your parent’s name (if you are under 18)
- Your address (so that we can send receipts to you, or if you’re under 18, your parents)
- Your phone number, so that we can arrange lessons with you
- Records of the credit or debit card transactions made when you pay for lessons or repairs
When do we collect it?
When you make an enquiry with us via telephone, our website, social media or via email we will take your details in order to best meet your requirements and respond to you accordingly.
When you make a payment to us which can be done directly (in our office) or via credit/debit card transaction.
Why do we collect it?
Our basis for collecting this information is that it enables us to provide you with the service you have requested from us. We don’t ever use it for marketing purposes.
Our basis for collecting data is that you have consented for us to do so by making an enquiry and that we are fulfilling a contract that has been agreed with you by providing you with goods or services in exchange for a fee.
If you are under 13 then as the law states, consent must be given by your parents.
Storing Data
We keep your information safe at all times, in password protected databases that are only accessed by us.
Sharing Data
We never share data with any third parties but we may need to pass your contact details to our teachers so that they can contact you to arrange a lesson.
Your Rights
You have the right at any time to:
- Find out what information we may be holding about you
- Make changes to that data
- Ask us to erase the data we hold about you
If you would like to request further information about of privacy practices or make a complaint to us then you can contact us at any time via email at info@boldmereguitar.co.uk
Our Website
Hyperlinks
Our website contains links to other websites and the social media pages of our teachers. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.
Cookies
A cookie is a small file that is transferred to your hard drive through your web browser when you visit our website. They can have a range of different uses and functions like making sure videos play and maps work, or helping us to keep track of how many people use our website. You can read more about how we use them in our cookies policy.